A: Orders are processed within 1-3 business days. Delivery times vary depending on your location. Please refer to our Shipping Policy for detailed information.
Q: Do you ship internationally?
A: Yes, DOHN ASH offers international shipping. Please be aware that additional charges, which may include taxes, duties, and extended delivery times, could apply. Please see our Shipping Policy for additional information.
Q: Can I track my order?
A: Absolutely! Once your order is dispatched, you will receive a tracking number via email. Use this to keep tabs on your shipment's progress. Any questions you can direct to info@dohnash.com
Product Information
Q: Are all DOHN ASH products made with high-quality materials?
A: Yes, we pride ourselves on the quality of our products. DOHN ASH uses premium materials to ensure durability and satisfaction. Our sunglasses are more than just functional objects; they represent true artisanal works of art handmade in Italy by expert craftsmen.
DOHN ASH sunglasses are 100% made in Italy
Made with Italian raw materials
Made with top quality materials
High quality acetate frame
Unique & functional design
CR39 quality lenses
UV400 Protection
Lenses drop ball test and are impact resistant
Laser engraved text
Our sunglasses are individually handmade in Italy, which means each pair might slightly vary in design from the images shown on our website and social media. These variations contribute to the uniqueness of each pair.
Q: How do I find the right fit for me?
A: Check our product pages for detailed measurements of the sunglasses.
Returns & Exchanges
Q: What is your return policy?
A: DOHN ASH accepts returns within 7 days of purchase, provided the items are unused and in their original condition. Please refer to our Return Policy for more details.
International shipping?
Once your package is dispatched, you will be accountable for any Duties and Taxes incurred upon its arrival. Should you have any questions regarding international shipping, please feel free to reach out to us at info@dohnash.com.
Please note that customers are responsible for all costs associated with the return shipping of international orders.
Q: How do I initiate a return or exchange?
A: Contact our customer service team at info@dohnash.com with your order number and the items you wish to return or exchange. We will guide you through the process.
Payment
Q: What payment methods do you accept?
A: DOHN ASH accepts various payment methods, including major credit cards and PayPal.
Customer Service
Q: How can I contact DOHN ASH customer service?
A: For any inquiries, you can reach us via email at info@dohnash.com. Our team is dedicated to assisting you.
Product Care
Q: How should I care for my DOHN ASH products?
A: To maintain the longevity of DOHN ASH sunglasses do not use rubbing alcohol or other household cleaning products with high concentrations of acid for cleaning.
For cleaning you may use a lens cleaner or dish soap (avoid citrus based soap) and warm water to gently clean the surfaces. Dry with a clean microfiber cloth.
Always protect your sunglasses by placing them in the provided DOHN ASH hard case.
Q: Are there any conditions in which I should not wear the DOHN ASH sunglasses?
A: Not suitable for driving in twilight or at night. Not suitable for driving under low light conditions. Not suitable for direct viewing of the sun. Not suitable for protection against sources of radiation other than natural sunlight.
Q: Are DOHN ASH sunglasses Polarized?
A: Our Sunglasses are NOT polarized.
Q: Are the digital frame filters on the website/instagram identical to the physical DOHN ASH sunglasses?
A: No, the digital frame filters are approximate references and will not perfectly match the physical sunglasses. Actual physical products will vary in terms of colour, size, fit, and detail.
Disclaimer: The Try On Digital Frame feature requires the use of Instagram. Any information gathered through Instagram will be subject to Instagram's privacy policy and terms of service.
Promotions & Discounts
Q: How can I find out about upcoming promotions or discounts?
A: Join our newsletter to stay updated on the latest promotions, new arrivals, and exclusive discounts.
Sustainability
Q: Is DOHN ASH committed to sustainability?
A: Yes, sustainability is a core value at DOHN ASH. We continuously strive to minimize our environmental impact. The DOHN ASH manufacturer we work with in Italy implements and maintains an environmental management system in conformity with ISO 14001:2015 standards. Additionally, our manufacturer conforms to REACH certification Regulation (EC) n. 1907/2006 of the European Parliament and of the Council of 18/12/2006 concerning the registration, evaluation, authorization and restriction of chemical substance
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